Payment Options

CVWD Announces Improvements to Online Account Access: CVWD has updated Manage My Account, its online account access portal, to improve navigation and functionality. Customers may now securely store multiple payment options allowing for payments to be made more efficiently. Once Customers add their payment information, they do not have to enter account information each time they make a payment. To enroll in Manage My Account, click here

For questions regarding Manage My Account, e-mail customerservice@cvwd.org or call (760) 391-9600 Monday through Friday from 8:00 a.m. to 5:00 p.m.
Couple Paying Their Water Bill Online

Manage My Account Online


Manage My Account allows you to make online bill payments, enroll in e-billing, access your account information, such as balance, payment and consumption history, and change your phone number and billing address. Visa, Mastercard, and E-checks are accepted. You can enroll in Manage My Account using your 12-digit account number as soon as your water service account is established.

We recommend using the latest version of Microsoft Internet Explorer to pay your bill. 

View answers to frequently asked questions when using Manage My Account (PDF)

For technical assistance with the Manage My Account website, call 760-391-9601, Monday through Friday, from 8 a.m. to 5 p.m.

Banking Website Payment


CVWD accepts payments electronically from customers using online or telephone banking systems. Please include your water account number in your online banking system. The account number is 12 digits in length (please include the dash), with no commas, periods, spaces, or alpha characters. If you verify your account number, and have difficulty issuing your payment electronically, please contact Customer Service at 760-391-9600, or 800-262-2651 (southern California only). Payments must be made through U.S. banks.
  

Automatic Checking Payment


 echosignClick Here to Enroll in Automatic Payment Service No more writing checks, buying stamps or standing in line! Your monthly payment can be automatically deducted from your checking account. To submit your request online, please have a scan or photograph of a voided check and echosigncomplete the form. If you wish to mail or fax your request, please download the form (PDF). Should you have any questions, call Customer Service at 760-391-9600.

Telephone Payment


To pay by phone, call the CVWD automated system 24/7 at 760-391-9600. Customer Service representatives are available Monday through Friday from 8 a.m. to 5 p.m. Visa and MasterCard are accepted. You will be provided a confirmation number when your transaction is completed. The confirmation number is your receipt of payment; you do not need to call CVWD with the confirmation number. You will not be charged a processing fee.

If you are unable to reach the Customer Service Department, you may contact our automated 3rd-party service, Official Payments, at 800-874-6558. Official Payments charges a processing fee of $3.95 and you will need your Water District account number. You will be provided a confirmation number when your transaction is completed. The confirmation number is your receipt of payment. If using Official Payments to pay a delinquent bill, you must call CVWD during normal business hours and provide the confirmation number prior to the disconnect date to avoid discontinuation of service.

Mail Your Payment

Mail a check, money order, or cashier’s check drawn on a U.S. bank to the address below. Please include the payment stub.
Coachella Valley Water District
P.O. Box 5000
Coachella, CA 92236

In Person Payment


You may pay your water bill at either the Palm Desert Operations Building or Coachella office Monday through Friday, 7:30 a.m. to 5 p.m. After-hour drop boxes are available at each entrance 24/7 for your convenience.
  • Palm Desert Operations
    75525 Hovley Lane East
    Palm Desert, CA 92260
    Get Directions
  • Coachella Office
    51501 Tyler Street
    Coachella, CA 92236
    Get Directions

Delinquent Accounts


Water services are billed monthly and are due and payable 15 days after billing date. The bill will become delinquent if not paid within 25 days of the billing date. A late charge of 1.5% per month will be charged on delinquent balances. If you are having difficulty paying your bill, please contact Customer Service to discuss payment arrangements to avoid disconnection of service.

If a delinquency occurs, a turn-off notice will be mailed to the service mailing address at least 10 days prior to turn off. A property owner who authorized a tenant to be billed will also be mailed a courtesy turn-off notice. If payment is not received by the due date stated in the turn-off notice, a $50 delinquency fee will be charged whether or not the actual turn off occurs.

Once service has been disconnected, the following fees must be paid in addition to the total amount due:

$50 Delinquency Charge
PLUS the applicable Restoration Fee:
$100 Same Day Restoration (between 8 a.m. and 10 p.m. weekdays, excluding holidays)
$75 Next Day Restoration (between 8 a.m. and 5 p.m. weekdays, excluding holidays)
$250 Night Restoration (between 10 p.m. and 8 a.m. weekdays; all day weekends and holidays)

The following payment options are available for your convenience:

a.  Pay online using our online account management system.
b.  Pay by a credit card or debit card associated with Visa, MasterCard, Discover, or American Express by calling our automated system at (760) 391‑9600 any time.
c.  Pay in person during normal business hours (Mon- Fri 7:30 am – 5:00 p.m.) at our Coachella office located at 51-501 Tyler Street or our Palm Desert office located at 75-525 Hovley Lane East.
d.  There is a 24-hour drop box at either the Coachella or Palm Desert offices for noncash payments.

Returned or denied payments will be assessed a $25 service charge.

KNOW YOUR RIGHTS
Please be advised that a tenant has the right to become a customer without being required to pay an owner’s delinquent bill. If you are a current tenant and are in a situation where Water Service may be discontinued and wish to establish an account please contact us at (760) 391-9600. All applicants must meet the CVWD requirements for establishing service. If the current owners account is not delinquent, tenants must have authorization from the property owner in order to establish service.

Request for Account Review (Formerly Contested Charges Process)


echosignClick Here to Request for Account Review For any questions or disputes regarding service or charges, a written request for a billing review must be made within 60 days from the date the bill is rendered. To submit your request online, please echosignclick here. If you wish to mail or fax your request, please download the form by clicking here.

PLEASE NOTE: CVWD has a water budget-based tiered rate structure. We recommend that you review information about CVWD’s tiered rate structure prior to starting service.