Payment Options

Online Account Management

Coachella Valley Water District customers can manage their accounts and pay bills online. The payment system provides:

  • Auto pay enrollment
  • Paperless billing with email or text notifications
  • Payment and billing history, including copies of previous bills
  • Ability to pay multiple accounts

Log in or to create a user profile

Helpful videos for online payments:


Telephone Payment

Call us at (760) 391-9600 to pay by telephone.

The telephone system is available 24 hours a day / 7 days a week. Customer Service Representatives are available Monday – Friday from 8:00 a.m. to 5:00 p.m.

We accept Visa, MasterCard, American Express, Discover and checking account payments at no additional charge. A confirmation number is provided as your payment receipt when your transaction is complete.

You may contact our automated 3rd-party service, Official Payments, at (800) 874-6558 to make a payment only if you are unable to reach Customer Service at our primary number above. Your 12-digit water utility account number is required, and a confirmation number is provided as your payment receipt when your transaction is complete. A transaction fee is charged when using Official Payments.

When using Official Payments to pay a delinquent bill, you must call CVWD during normal business hours and provide the confirmation number prior to the disconnect date to avoid discontinuation of service.


Banking Website Payment

Coachella Valley Water District accepts electronic payments from customers using online or telephone systems provided by their personal banks. The 12-digit water utility account number (including the dash) is required when using an online banking system. Payments are accepted through U.S. banks.


Mail in Your Payment

Mail a check, money order, or cashier’s check drawn on a U.S. bank to the address below. Please include the payment stub from your monthly bill.

Coachella Valley Water District
P.O. Box 5000
Coachella, CA 92236


In Person Payment

You may pay your water bill at the Palm Desert Operations office or the Coachella office Monday – Friday, 7:30 a.m. to 5:00 p.m. Drop boxes are available 24 hours a day / 7 days a week at both office entrances for your convenience.

Palm Desert Operations
75525 Hovley Lane East
Palm Desert, CA 92211
Get Directions

Coachella Office
51501 Tyler Street
Coachella, CA 92236
Get Directions

Pay at Walmart

Coachella Valley Water District customers can make debit card or cash payments in the Walmart Customer Service department through two options:

  • Walmart Pay – CVWD immediately receives payment.  Walmart charges CVWD customers a $2.00 service fee for Walmart Pay.
  • CheckFreePay – CVWD receives payment the next business day.  Walmart charges CVWD customers a $1.50 service fee when using the CheckFreePay option.

The property address and 12-digit water utility account number is required when making payments at Walmart.


Policy to Avoid Discontinuation of Domestic Service for Nonpayment

Please click here to the view the policy. English, Spanish, Chinese, Vietnamese, Korean, Tagalog

Water services are billed monthly and are due and payable 15 days after billing date.  The billing timeline is as follows:

DayAction
1First Bill Mailed
15Bill Due Date
16Customer is Delinquent
251.5% Late Charge Assessed
30Second Bill Mailed with Past Due Balance and Fees
40Past Due Notice Mailed; $25 Delinquency Fee Assessed
45Second Bill is Due
60Third Bill Mailed with Past Due Balance and Fees
61Final Notice of Pending Shut-Off Mailed
68Turn-Off Notice Phone Call to Customer (IVR)
73Notice of Imminent Disconnection of Water Service sent to Service Address, if Required – $25 Fee Applies
75Third Bill is Due
76Service Terminated; Meter Locked Off; Restoration of Service Charge Due

If you are having difficulty paying your bill, please call Customer Service at (760) 391-9600 to discuss payment arrangements to avoid disconnection of service.

If a delinquency occurs, a turn-off notice will be mailed to the service mailing address at least 10 days prior to turn off.  A property owner who authorizes a tenant to be billed will also be mailed a courtesy turn-off notice.  Once water service is disconnected for non-payment, Restoration of Service fees must be paid in addition to the total amount due.  A security deposit may be required.  Domestic Water Rates

The following payment options are available for your convenience:

  • Pay using online account management
  • Pay anytime with Visa, MasterCard, American Express, Discover or checking account by calling us at (760) 391-9600
  • Pay in person during normal business hours Monday – Friday 7:30 a.m. to 5:00 p.m. at one of our offices
  • Leave check payments in one of our drop boxes at either the Palm Desert Operations office or the Coachella office

Returned checks or denied payments will be assessed a $25 service charge.


Help2Others Customer Assistance Program

Coachella Valley Water District and United Way of the Desert partner to help eligible customers who are having trouble paying their water bill.  Residential customers can apply to receive a $100 credit on their water bill.  Visit our Customer Assistance Program page to learn more. Assistance is based on eligibility requirements.


KNOW YOUR RIGHTS

A tenant has the right to become a customer without being required to pay an owner’s delinquent bill.  If you are a current tenant and are in a situation where water service may be discontinued, please call us at (760) 391-9600 to learn how to establish an account in your name.  All applicants must meet the Coachella Valley Water District’s requirements for establishing service. If the current owner’s account is not delinquent, tenants must have authorization from the property owner in order to establish service.