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CVWD News

Posted on: February 13, 2019

CVWD expands assistance to customers

Couple Paying Their Water Bill Online

Coachella Valley Water District (CVWD) has expanded a customer assistance program to help during times of natural disasters, government shutdowns and other periods of financial hardship.

The Board of Directors voted Tuesday (Feb. 12) to expand the Help2Others Customer Assistance Program that was established in 2017 to help low-income customers with water bills. The program is managed by the United Way of the Desert.

The expansion confirms that CVWD’s general manager or designee will be able to provide extensions, payment plans, and fee waivers in circumstances where customers are impacted by natural disasters, governmental shutdowns, and other financial disruptions that may impede their abilities to pay for water service.

During the recent partial federal government shutdown that began on Dec. 22 and continued through

Jan. 25, CVWD, like many other agencies, offered to waive late fees and provide extensions to customers who indicated they were impacted by the partial government shutdown. Tuesday’s board action confirms that this option will be available in the future if needed.

The Board of Directors initially authorized $120,000 in non-rate revenue for the Help2Others program funding and $90,000 remains unexpended. The program is funded year-round through charitable donations, employee donations, sale of scrap metal, lease revenues and the sale of CVWD's book Lush & Efficient Desert-Friendly Landscaping in the Coachella Valley.

For more information about the Help2Others program, visit www.cvwd.org/H2OHelp

The Coachella Valley Water District is a public agency governed by a five-member board of directors. The district provides domestic and irrigation water, agricultural drainage, wastewater treatment and reclamation services, regional storm water protection, groundwater management and water conservation. It serves approximately 108,000 residential and business customers across 1,000 square miles, located primarily in Riverside County, but also in portions of Imperial and San Diego counties.

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