Why is CVWD making this change?

CVWD is pleased to offer our customers an easier way to pay bills and manage your account as part of our ongoing efforts to provide excellent customer service. Many customers have expressed a desire for a new payment portal that includes a more user friendly format, online copies of bills, cleaner e-bill messages, and improved e-billing options. This new service meets those needs.

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1. I currently use Click2Gov to access my CVWD account information. How will I switch to Paymentus?
2. When will this change take place?
3. What services will be provided by CVWD’s new online payment service?
4. I am currently on e-billing. Will I continue to receive e-bills?
5. What are the charges to use this service?
6. Will I still get the information that used to come with my paper bill?
7. Is my personal data secure?
8. Why is CVWD making this change?
9. How do I get additional information?