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Customer Experience Survey – Delinquency Survey

  1. This Customer Experience Survey would be sent to customers who have been turned off for non-payment. Specifically, this survey would be placed on the CVWD website and sent to customers in a link contained in the e-mail generated when the work order is closed restoring service.
  2. 1. What tools would assist you in avoiding being turned off for non-payment in the future? Select all that apply.
  3. 2. Do you feel you were timely informed of your account balance?
  4. 4. How would you rate the courtesy and professionalism of CVWD staff who assisted you?
  5. 5. How would you rate the ease in which your water service was restored?
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