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The process involves setting up your account, testing your meter and delivery valves to determine any further work that must be done on our part prior to delivering your first order. We will make sure that all valves and your meter are working properly. We will review specifics regarding how your meter measures water. We will go over what type of crop you will be watering and work with you to determine the most accurate amount of water necessary.
A short delivery is the closest acreage next to the meter. The district’s responsibility is 3 feet downstream of the short delivery valve.
An intermediate delivery is located off of the long delivery and is used to irrigate the next acreage downstream of the meter. The district’s responsibility is also only 3 feet downstream of the intermediate valve.
A long delivery is used to irrigate the furthest acreage to the south of the meter. The district’s responsibility is up to 1,300 feet from the long delivery valve.
Any delivery lines or field valves past the points mentioned above will be the user’s responsibility.
The canal distribution system was constructed and engineered to follow the natural slope of the land to allow the free flow of water in the direction of the force of gravity. Irrigation pumps are used to deliver water to elevated areas within the availability zones.
Visit our Publications page to find CVWD’s Water Wise at Home guide for tips on how to find a leak, and a video on how to read your water meter to detect if you have a leak. District Publications
If you need assistance, please call us at 760-391-9600 Monday through Friday, 8:00 a.m. to 5:00 p.m., or email your question to us at CustomerService@cvwd.org.
Call CVWD at 760-391-9600 so that we can review your bill with you.
Here is an explanation of some common CVWD charges you may see on your tax bill. How to Read Your Tax Bill (PDF)
As of now, there are no restrictions on the length of time you may run your sprinklers, but we encourage you to use our Drought Watering Guide.
Once logged in with the temporary password, you will need to update your password. The CVWD account(s) currently associated with your Click2Gov profile will be in your Paymentus profile, along with AutoPay information, and paperless billing options. For security purposes, customers will be required to enter any payment methods stored in the wallet feature.
CVWD is pleased to offer our customers an easier way to pay bills and manage your account as part of our ongoing efforts to provide excellent customer service. Many customers have expressed a desire for a new payment portal that includes a more user friendly format, online copies of bills, cleaner e-bill messages, and improved e-billing options. This new service meets those needs.
For additional information, or if you have any questions, please e-mail CustomerService@cvwd.org or call our Customer Service Department at (760) 391-9600 Monday – Friday from 8:00 a.m. to 5:00 p.m.
In addition, CVWD is facing an estimated $250 million in capital costs associated with the state’s new chromium-6 drinking water standard. CVWD is pursuing low-interest financing (State’s Drinking Water State Revolving Fund) to help keep costs and rates as low as possible. Successfully obtaining this type of financing requires a long-term revenue plan. Although the long-term plan outlines five years of increases, those proposed rates will need to be re-evaluated and approved each year by the Board of Directors following additional public input.
West Whitewater River SubbasinThe West Whitewater River Subbasin Area of Benefit RAC, effective July 1, 2017, is $143.80 for each acre-foot of water pumped in that subbasin by large water uses (those pumping more than 25-acre-feet of groundwater in any year). The RAC reflects an 12 percent increase from the RAC in the previous fiscal year.
Mission Creek SubbasinThe Mission Creek Subbasin Area of Benefit RAC, effective July 1, 2017, is $135.52 for each acre-foot of water pumped in that subbasin by large water uses (those pumping more than 25-acre-feet of groundwater in any year). The RAC reflects an 10 percent increase from the RAC in the previous fiscal year.