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AMI Pilot Project

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1. What is Advanced Metering Infrastructure (AMI)?

AMI offers two-way communication between the water meter and CVWD.  Readings are taken at a set interval (typically every 15 minutes) and then transmitted to the District’s computer system daily.  An AMI endpoint is plugged into the register to transmit the data via radio or cellular signals.  CVWD will continue to read the meters manually on a monthly basis for billing purposes.

2. What is the purpose of the AMI Pilot Project?

CVWD is evaluating how effective different AMI solutions may be to meet the needs of CVWD and its customers. Specifically, staff will evaluate how AMI may improve customer service, water use efficiency, billing accuracy, and employee safety.

3. How is the project funded?

CVWD received a $100,000 grant from the Bureau of Reclamation to fund part of the AMI pilot project.  The grant is a 50% match, meaning the Bureau will match each dollar spent by CVWD up to $100,000.  Two of the three vendors participating in the pilot project are doing so at no cost to CVWD.  CVWD is using Domestic Water funds to pay for the match portion of the project.

4. How long will the pilot project last?

The AMI systems will be installed and evaluated in the field for one year.  After one year, the AMI equipment will be uninstalled and returned to the vendor.  CVWD staff will continue to review the data after completion of the pilot to evaluate the feasibility of a district-wide implementation.

5. Where is the pilot taking place?

CVWD selected two communities within two miles of its Operations Building, located at 75525 Hovley Ln E., Palm Desert, CA 92211, to conduct the one-year AMI Pilot project.  One-hundred fifty (150) endpoints will be installed in the community of Indian Ridge Country Club and the remaining one-hundred fifty (150) endpoints will be installed in the Palmira and Lantana Estates Communities.

6. How do I know what AMI system is installed at my meter?

If you have received notice that your property will be a part of the pilot, you may enter your account number into a web query to identify the AMI product installed at your property.  You will need to enter their account number and the query will respond with the name of the system installed at the property.  Please follow the link below:
http://web.cvwd.org/ami/

7. How do I access the customer portal to view my data?

Badger customer portal

Sensus customer portal
Customers need to enter the security token "Sensus" when registering.

Neptune - WaterSmart customer portal

8. Whom do I contact if I have questions about the AMI Pilot Project?

You may contact CVWD staff via email at AMIPilot@cvwd.org.

9. Who will install the AMI device?

All installations for the AMI Pilot Project will be performed by CVWD staff.

10. Is the AMI technology safe?

Yes, AMI technology is as safe as cell phones, laptops, blue tooth devices and similar technologies.  Customer data is securely stored on vendor-hosted cloud-based software.

11. How is installation done and how long will it take?

The existing water meter will be replaced with a new water meter that is fitted with an encoded register.  The encoded register will connect to an AMI Endpoint that will transmit data to collectors at CVWD’s facilities.  The installation process may take up to 30 minutes at the customer’s property.

12. Will I be able to read my meter after the AMI device is installed?

Yes, visual reading of the meter will still be available.

13. What is my role as a customer in the pilot project?

CVWD will solicit input from customers on what they like and do not like about the AMI product installed at their property.  Feedback from customers on the value of having near-real time access to their water consumption data, ease of use of the customer portals and dashboards will provide CVWD with valuable feedback.  CVWD will use feedback to evaluate whether and how to pursue implementation of AMI district-wide.

14. Important Note

The AMI customer portal is for informational purposes only, official billing statements and online payments must be made through Paymentus at https://ipn2.paymentus.com/cp/cvwd

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Authority in Water Conservation

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1. Under what authority can Coachella Valley Water District (CVWD) impose drought penalties or fines?

Coachella Valley Water District has been ordered by the State of California (specifically by the Governor and the State Water Resource Control Board) to reduce overall water consumption by 36% compared to 2013. CVWD is authorized under the State Constitution and the State Water Code to adopt policies to ensure water is put to beneficial use to the fullest extent possible and to prevent water waste.

Under Article X, Section 2 of the California Constitution:

…the general welfare requires that the water resources of the State be put to beneficial use to the fullest extent of which they are capable, and that the waste or unreasonable use or unreasonable method of use of water be prevented.

California Water Code Section 31026 provides that:

A district (such as CVWD) shall have the power to restrict the use of district water during any emergency caused by drought, or other threatened or existing water shortage, and to prohibit the wastage of district water or the use of district water during such periods, for any purpose other than household uses or such other restricted uses as may be determined to be necessary by the district and may prohibit use of such water during such periods for specific uses which the district may from time to time find to be nonessential.

2. Was a public meeting held?

On May 12, 2015, the CVWD Board of Directors adopted Ordinance No. 1419, assessing penalties for customers who do not reduce consumption by 36% of their outdoor water budget. Prior to adopting this ordinance, our Board of Directors held 3 public meetings receiving dozens of public comments encouraging strong action to prevent water waste. In accordance with state law, the Notice of Public Meeting was published 10 days in advance of the meeting in the Desert Sun and the Imperial Valley Press. Following the adoption of the ordinance, it was published on May 15, 2015 in the Desert Sun and Imperial Valley Press. Drought Penalties took effect on July 1, 2015.

3. How were customers notified?

In addition to the public notices required under State Law, CVWD has used multiple media channels, including print, television and radio ads, to get the message out about drought penalties to our customers. Bill inserts were mailed to customers in June along with billing statements containing a message stating that drought penalties were coming July 1, 2015. A red message indicated what Drought Penalties would have been assessed in June had the penalties been in place. CVWD mailed every customer a brochure, mailed letters to various other customer classes, sent e-mails to customers, developed an envelope message, news releases, articles for HOAs, city and chamber newsletters, and attended public events.

4. Does the San Juan Capistrano court case make your tiered rates illegal?

The San Juan Capistrano opinion does not prohibit tiered rates. In fact, the opinion states "Neither the voters nor the Constitution say anything we can find that would prohibit tiered pricing." Our tiered rate structure was adopted based on the costs to provide service and is compliant with the State Constitution, state law, and applicable case law.

Water Code Sections 370-374 permits public entities to develop allocation-based conservation water pricing (i.e. tiered rates) to prevent water waste or unreasonable use of water. CVWD’s tiered pricing structure complies with these legal requirements.

5. My HOA and/or city prohibit me from allowing my lawn to brown or converting to desert landscaping. How can I be expected to conserve water?

Assembly Bill 2100 was signed into law in 2014 which amended the Davis-Stirling Common Interest Development Act, particularly California Civil Code Section 4735. The Davis-Stirling Act voids and makes unenforceable any HOA governing documents that prohibit the use of low water-using landscape. The bill prohibits a HOA from imposing a fine or penalty against a member for reducing or eliminating watering of landscaped area when the Governor has declared a state of emergency or a local government has declared a local emergency, due to drought.

Assembly Bill 1 was signed into law in 2015 which amended Government Code Section 8627.7. This act prohibits a county or city from imposing a fine against an individual for failure to water a lawn or for having a brown lawn when the Governor has issued a state of emergency due to drought.

The State Legislature has continued to adopt follow up legislation to further clarify the State’s authority and the rights of homeowners on these issues.

6. Why does the district not comply with the requirements that apply to public utilities under the public utilities code?

CVWD is not a public utility, municipally owned utility, nor a municipal corporation. As a result, CVWD is not subject to the Public Utilities Code. CVWD was formed under County Water District Law set forth in Water Code Section 30000 and the statutes that follow that section. A County Water District is not the arm of any county but rather, is an independent special district with the authority to provide water and wastewater service as a separate public agency. CVWD’s authority and obligations arise from the Water Code, the Government Code and related laws. However, the laws in the Public Utilities Code, which apply to investor-owned utilities like Edison or PG&E for example, do not apply to a County Water District operating under the Water Code. A special district ensures local control. The board of directors meets locally so the public can attend and provide input and voters choose their representatives on the board through public elections. As a result of this local control, qualified individuals can also run for a seat on the board of directors.

7. I am an apartment owner and have no control over consumption at my rental units. How can I be expected to comply with the drought ordinance?

Apartment owners are customers of CVWD and are responsible for complying with the restrictions on water use like any other customer, regardless of the consumption habits of that property owner's tenants or others living on that property. The statewide Drought Regulations imposed by the Governor and State Water Resources Control Board mandate water use restrictions on all customers of urban water suppliers, including customers of CVWD.

Apartment owners do have control to improve water conservation in their property. Installing water-efficient appliances and fixtures, fixing leaks in a timely manner, and reducing outdoor irrigation times are all steps that reduce water consumption.

8. Under what authority can the district require that service be provided on the account of the landlord?

As a County Water District formed and operating under the County Water District Law, CVWD is authorized to adopt policies relating to the provision of services and facilities for service and the regulation of those services and facilities. (Water Code Sections 31027, 31105). CVWD may exercise the powers granted under the County Water District Law and those powers necessarily implied there from. (Water Code Section 31000). In addition, CVWD has the power generally to perform all acts necessary to carry out fully the provisions of the County Water District Law. (Water Code Section 31001). Therefore, CVWD has the authority to adopt a policy that requires the landlord to be on the account with a tenant.

CVWD is not subject to any requirement in the Public Utilities Code which may prevent an agency from requiring landlords to be on accounts. CVWD is not subject to, and does not operate under, any such requirements in the Public Utilities Code. In fact, the legal requirements that do apply to CVWD specifically authorize CVWD to impose such requirements on landlords. Water Code Section 31007.5, which is part of the County Water District Law, provides as follows:

No district furnishing water for residential use to a tenant shall seek to recover any charges or penalties for the furnishing of water to or for the tenant's residential use from any subsequent tenant on account of nonpayment of charges by a previous tenant. The district may, however, require that service to subsequent tenants be furnished on the account of the landlord or property owner.

9. How do I request a hearing to appeal a water waste fine?

Fill out the Request for Hearing to Appeal Water Waste Citation form (printable version)

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Canal Water Service

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1. Why am I unable to order a 12-hour for today?

If you need to place a same day order there will be an extra charge involved (the order will be considered an “unscheduled on”) and we cannot guarantee a 12-hour order for that same day. We have delivery restraints due to lateral flow capabilities. If you are ordering water for the next day then you can place the order online. Orders for the next day should be placed by 11 a.m. the day prior so that we may accurately manage water needs for all users.

2. How many gallons of water are in an acre-foot?

There are 325,850 gallons in 1 acre-foot.

3. Are there conversion formulas to assist with CFS (cubic feet per second) water calculations?

One cubic-foot per second (or 7.48 gallons per second) is also equal to 448.8 gallons per minute, 1 CFS = miner's feet. Please see the table for additional conversions. Conversion Table

4. How do I read my meter?

There are different types of meters we use in our distribution system; however they all serve the same purpose. Some are digital and others are the more traditional clock-like meters. The function remains the same. The order is measured by the movement of water flowing through a boat-like propeller within the meter tube, and based on how rapidly it spins; it is how the volume of water flowing through the meter is determined. Questions regarding your particular meter can be addressed at your initial introductory meeting. For existing customers, please call our irrigation line at 760-398-2611 for assistance. Examples of Water Meters (JPG)

5. What types of services charges will I incur?

Please see our water rates page for detailed information. Water Rates

6. How do I know how much water to order if it’s my first time?

For the first order, we will assist you to effectively determine watering patterns for future orders. Once you apply and are approved for a canal water account we will send a representative out to meet with you at your meter. This process may take as long as 3 to 4 weeks to complete.

The process involves setting up your account, testing your meter and delivery valves to determine any further work that must be done on our part prior to delivering your first order. We will make sure that all valves and your meter are working properly. We will review specifics regarding how your meter measures water. We will go over what type of crop you will be watering and work with you to determine the most accurate amount of water necessary.

7. I was told that a zanjero will be coming out to my meter? What or who is a zanjero?

The definition varies depending on what source you use. A zanjero is an individual that manages the irrigation distribution system. Some of his tasks include turning valves, reading meters, and monitoring flows to insure delivery to the customer.

8. How long does it take to receive my water once the zanjero opens the meter?

There are 2 main factors that determine the answer. It depends on how many other users have ordered water for the same day, and the specific location on the delivery line that your meter occupies. It could take a matter of minutes or up to several hours. If you are a new user, this will be one of the topics we discuss with you when we meet with you at your meter as part of our introductory session.

9. I was told that my meter has been prorated for today’s order. What does that mean?

At certain times the amount of water ordered will exceed the capacity of the lateral (underground piping) serving your meter. When this happens the users with orders will each have their order cut back proportionately to evenly distribute the amount of water available to that specific lateral. The zanjero will then notify our Customer Service Representatives with the specific prorated amounts for each user.

10. How much water can I order if I use a pump?

Our system is gravity based. The use of a pump enhances this system. However, even with the use of a pump the amount of water ordered still will depend upon the lateral’s capacity. A normal meter capacity will be 150" (3 CFS). However our meters can vary, some have a capacity greater than or less than 150".

11. What is a meant by a short, long, and intermediate delivery?

When there is more than 1 user on a meter, each has a designated delivery point from which they irrigate. A short delivery is the closest acreage next to the meter. The district’s responsibility is 3 feet downstream of the short delivery valve. An intermediate delivery is located off of the long delivery and is used to irrigate the next acreage downstream of the meter. The district’s responsibility is also only 3 feet downstream of the intermediate valve. A long delivery is used to irrigate the furthest acreage to the south of the meter. The district’s responsibility is up to 1,300 feet from the long delivery valve. Any delivery lines or field valves past the points mentioned above will be the user’s responsibility.

12. What are the drawbacks of a 12-hour order vs. the benefits of 24-hour order?

A 12-hour order is basically an order that may be anywhere from 8-12 hours in length. The meter will get turned on between the hours of 6:30 and 11 a.m., and turned off toward the end of the day, between 5 and 9:30 p.m. A 12-hour run is problematic for the same reasons as an unscheduled order in that it will cause disruptions of service to the other users on the lateral. The most common issue that will take place is a surge in the line. A 24-hour order may be on anywhere from 22-24 hours in length. This type of order tends to provide a more consistent flow. The variance in the length of the order will depend upon how many meters are running on that particular day. Typically the laterals with 24-hour orders will have the least amount of delivery issues.

13. I was told there is a surge in the line, what does that mean?

A surge is caused by a change in the flow of water, pressure, air in the line, etc. the end result will be inconsistent deliveries to the meter. For example, in one instance you may receive 150" for a few seconds and then drop down to 50" as this surge moves back and forth through the lateral line. A surge will work its way out of the line over a period of hours however the adjustments to the lateral will cause the surge to continue for a longer period of time.

14. Will I be informed whenever the distribution system requires maintenance?

Yes, our website has a daily list of irrigation repairs that will be taking place. For planned repairs that involve an entire lateral a letter will be sent out to customers in advance. For repairs that involve only a few customers, phone calls will be made. If an emergency outage occurs and an immediate shut down is required, we will contact our Customer Service Representatives so that if you do call in to inquire about water outages they will be able to inform you of the disruption in service and any other pertinent information that might be available.

15. If my meter doesn’t register, do I still get charged for using water?

Yes, at times your meter register may become broken; when this occurs our zanjeros are able to determine the amount of flow by the number of valve turn openings they execute. All meters that have active orders are assessed every day to make sure that the delivery is constant. When a meter is found to be broken a work order is immediately executed and the meter is scheduled for repairs.

16. Can you give me a brief history of the canal distribution system and how it functions?

The Coachella Canal is a 123 mile (196 km) aqueduct that conveys Colorado River water for irrigation from the All-American Canal to the Coachella Valley in Riverside County, California. Construction of the Coachella Canal began in the 1930’s by Six Companies, Inc., but was interrupted by World War II. After the war, work was resumed on the canal. The canal was completed in 1949 and water deliveries began at that time. The canal is currently operated by the Coachella Valley Water District.

The canal distribution system was constructed and engineered to follow the natural slope of the land to allow the free flow of water in the direction of the force of gravity. Irrigation pumps are used to deliver water to elevated areas within the availability zones.

17. Why am I not allowed to “work” my own meter?

There are many factors to consider in this answer: District liabilities (legalities and safe practices), prevention of damages that can occur (both district and private), disruption of service to other customers, and protection of users from liabilities for mishandling district property.

18. What is a split order?

A split order occurs when 2 or more users have orders for the same time period, on the same meter. Water will then be divided between / amongst the users. If a problem arises with 1 of the users (either the amount of water they are receiving or the amount of water ordered exceeds the capacity of the meter), then the user who placed their order first gets priority for the duration of his or her order. All subsequent users will be turned off. If the users are able to work together and modify their original requests, the district will do its best to provide all users with water (by prorating all deliveries).

19. What is an emergency off?

An emergency off is when a user calls in and needs their water turned off immediately. Once the district is notified that an emergency off has been requested, a zanjero will promptly make his way to the meter and turn it off.

20. Is there such thing as an "emergency on"?

Yes, but only when the "emergency on" is requested by the Fire Department to battle a fire in an area that is adjacent to one of our irrigation meters.

21. If I request a non-emergency off or an unscheduled on, how long do I have to wait for the task to be completed?

The time period will vary. The zanjero has to follow a specific route to fulfill his scheduled orders. If the zanjero has passed the specific meter, he must complete his route and then return to the meter that has requested the unscheduled "on or off."

22. How much water am I allowed to order?

A user can order up to the capacity of their delivery system or the capacity of the district’s lateral and meter. A customer may request to meet district personnel for testing to be performed to determine the maximum amount of water they can order. The amount delivered to a specific meter may vary day to day depending on the total number of orders on the line that serves that meter.

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COVID-19 and Water Supply

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1. Can COVID-19 (coronavirus) get into my drinking water?

The new coronavirus disease, COVID-19, does not present a threat to the safety of your drinking water. COVID-19 is transmitted person-to-person, not through water, according to the Centers for Disease Control and Prevention.

CVWD delivers naturally filtered groundwater to its customers from deep-water wells installed (drilled) in local aquifers. Chlorine used to kill viruses, including coronaviruses, as well as bacteria and other pathogens is added to your tap water as a precautionary disinfectant. 

CVWD’s staff continuously monitors the public water systems and they collect samples that are tested in CVWD’s state-certified laboratory to ensure tap water meets or surpasses all state and federal drinking water regulations.

2. Can CVWD continue treating and delivering water if COVID-19 spreads?

CVWD maintains an extensive system of reservoirs, water treatment plants and pipelines to deliver safe and reliable water service to customers. The system includes multiple layers of redundancy to ensure continued deliveries, even during a disruption.

CVWD has an Emergency Response Team and existing protocols for situations such as a pandemic. A task force is also meeting regularly to discuss preparedness and protocol tactics. 

In addition, CVWD has taken several steps to protect the health of its employees by minimizing potential exposure to avoid widespread impacts to our workforce. 

Lastly, CVWD’s task force has ensured it has the necessary backup equipment, essential supplies and treatment chemicals in the event of disruptions to the supply chain for these items. 

3. Do I need to stockpile bottled water?

We want to reassure you that your tap water is both safe to drink and reliable. There is no reason to believe that COVID-19 will have any impact on the local water supply.

One of the primary ways to minimize the spread of this disease is to practice social distancing and reduce unnecessary outings. The public is encouraged to stay home, and avoid panic shopping and stockpiling bottled water. CVWD’s tap water remains high quality and available. 

4. Do I need to install a water filter?

Drinking water provided by CVWD meets all federal and state water quality standards. Water filters may change the taste of tap water, but they are not necessary.

Be cautious of any salesperson who claims that CVWD sent him or her to test your water. CVWD would never send a salesperson to your home. Also be wary of those who test your water and claim that your water quality is unsafe. 

5. Are CVWD’s offices still open for business?

CVWD offices are closed to the public following public health recommendations but we are still working to support our customers online and by phone.

We encourage our customers to manage their  accounts online as most service-related needs can be requested online or by calling (760) 391-9600.  We also ask anyone doing business with the CVWD to do so by telephone, email, or online at www.cvwd.org.

6. Will I be fined for increased indoor water use?

CVWD allocates a reasonable amount of water based on each customer’s needs and does not fine customers for water use.  

Residential water budgets include an indoor budget and an outdoor budget. The monthly indoor water budget (tier 1) for CVWD customers is about 6,000 gallons of water per household, which is equal to 50 gallons of water per person, per day for a family of four. 

Customers can request a larger indoor water budget if more people live in your home by calling (760) 391-9600. 

Outdoor water budgets (tier 2) are calculated individually for all residential and large landscape customers. 

Learn more about CVWD rates. 

7. How can I be more water efficient at home?

Here are some tips on how to be more water efficient inside and outside your home. 

Indoors

• Wash only full loads of dishes and laundry.
• Turn off the tap while brushing your teeth. 
• Check your faucets and toilets for leaks.
• Reduce your faucets’ water flow in half by installing inexpensive aerators. Purchase aerators at your local hardware store. You can also conserve water by reducing the water pressure. Do this by turning down the valve under the sink that supplies water to the faucet.
• Shorten your shower by a few minutes or install a water-efficient shower head.
• Thaw food in the refrigerator rather than under running water. 
• Replace appliances and fixtures with water-efficient models.

Outdoors 

• Adjust your sprinklers with the seasons. Use our watering guide for recommended irrigation times.Use a broom to clean patios, walk ways and driveways instead of the garden hose according to state law. A typical 5/8" garden hose can use 12 to 15 gallons a minute.
• Keep your sprinklers off after a good rainstorm for about 2-3 days according to state law.
• Apply water in the early morning or evening hours to minimize loss through evaporation, especially when temperatures are high. But every rule has an exception: you may need to split up your watering to multiple times throughout the day if your yard has fast drainage or sandy soil for better absorption.
• Turn off your sprinklers on windy days to avoid water waste. Winds blow water away from plants and cause it to evaporate more rapidly. 
• Pull out weeds before they steal valuable moisture and nutrients that should go to your plants. 
• Use mulch to help plants retain water. It improves your water efficiency by insulating the soil, improving soil structure, curtailing weed growth, preventing soil crusting and reducing the need for cultivation. Mulches include organic matter such as ground bark, redwood sawdust and compost. 
• Set your lawn mower to a higher setting; longer grass keeps the soil moist.

8. Where can I learn more about COVID-19 and water?

EPA: “Americans can continue to use and drink water from their tap as usual.”  Learn more at www.epa.gov

CDC: “The COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.” Learn more at www.cdc.gov

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Domestic Water Service

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1. How do I know my water meter is working correctly?

Each meter used by Coachella Valley Water District meets the high standards of the American Water Works Association and must be accurate within 1.5% in order to pass inspection. When meters do fail, usually due to excessive wear or corrosion, the result is water moves through the meter undetected, causing an inaccurately low reading. Faulty meters almost always measure less water, not more. See our brochure for additional information. Water Meter Brochure (PDF)

2. How is my water use determined?

Your water meter mechanically records water as it flows through the pipes. For most meters, an employee visually reads the meter each month and inputs the reading into a hand-held computer. If the reading is unusually high or low the computer will beep. Employees are then required to take another look and input it a 2nd time to ensure he or she is reading and inputting the number accurately.

3. What can cause an unusually high water bill?

There are a number of factors that could result in an unusually high water bill. The most common causes of high water bills are overwatering outdoor landscapes and undetected leaks. During the summer, refilling the pool or increasing your landscape watering time can cause a significant increase in water use. In cooler seasons, customers who forget to adjust their irrigation clocks will often find they have exceeded their water budget and have to pay a higher bill. Other reasons your bill may be unusually high are out-of-town guests who increased water usage through showers and laundry. See our brochure for more information. Water Meter Brochure (PDF)

4. How can I read my meter to determine if there is a leak?

It is easy to determine if you have a leak in your system. First, shut off all water-using fixtures and the irrigation system. Go look at your water meter (be careful of spiders or bees under the lid). If the dial is showing water use, despite everything being turned off, then there is a leak. Toilet leaks are very common. Irrigation system leaks can be the biggest offenders. Call a leak detection company if you are having trouble determining the source of your leak.

Visit our Publications page to find CVWD’s Water Wise at Home guide for tips on how to find a leak, and a video on how to read your water meter to detect if you have a leak. District Publications

5. I'm having difficulty paying my water bill online. Where can I get help?

If you need assistance, please call us at 760-391-9600 Monday through Friday, 8:00 a.m. to 5:00 p.m., or email your question to us at CustomerService@cvwd.org.

6. What can I do if I believe my water usage billing is in error?

Call CVWD at 760-391-9600 so that we can review your bill with you.

7. How do I read my tax bill?

Here is an explanation of some common CVWD charges you may see on your tax bill. How to Read Your Tax Bill (PDF)

How to Read Your Tax Bill (PDF)

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Irrigation Restrictions

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1. When may I water?

As of now, there are no restrictions on the what days you are allowed to water.

2. How many times per day am I allowed to water?

As of now, there are no restrictions on the number of times you are allowed to water per day.

3. How long can I run my sprinklers?

As of now, there are no restrictions on the length of time you may run your sprinklers, but we encourage you to use our Drought Watering Guide.

4. I have a drip system—am I exempt?

No.

5. I have a smart controller—am I exempt?

No.

6. Does this apply to all types of irrigation (hand watering, spray, bubble, drip and microbubbler/spray)?

Yes.

7. Does this apply to gray water?

No, gray water (for example, water collected in a container during a shower) is an exception to the outdoor irrigation rule because it is water that is saved that would otherwise be lost down a drain.

8. Do the restrictions also apply to new plantings?

Yes.

9. Does this apply to recycled water users?

Recycled water users are exempt from this restriction, but encouraged to voluntarily comply.

10. Does this apply to private well pumpers?

No, private well pumpers are exempt from this restriction, but encouraged to voluntarily comply.

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Lawn Conversion

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1. How do I apply?

Visit www.cvwd.org/turf to apply online. Applications also can be picked up in person from the district or can be mailed or faxed to you.

2. Where am I in the approval process?

The application process takes 30-45 days and you will be notified by either a phone call or email. We process the applications on a first-come, first-served basis.

3. May I remove my turf now?

CVWD must review and approve your application before you can start your project. If you proceed prior to CVWD approval, you cannot be considered for the rebate program.

4. I turned off the water on my grass already and it has started to die. Can I still qualify for the program?

Because of the drought and the current water-use restrictions, we do not expect your grass to look lush and green. It is OK to let your lawn go golden while waiting for your project to be approved.

5. Does the removal of shrubs, trees, pools or other water users qualify?

This program is for turf removal only.

6. How many projects may I do?

Projects are limited to two per residence. They can be a front yard, back yard or side yard if it is the length of the property. Front yards that have turf on both sides of a driveway or walkway are all considered front yard. Commercial properties may apply for multiple projects. Each project requires a separate application.

7. What is needed in a sketch?

The sketch should show what the completed landscape will look like (i.e., turf to be replaced with decomposed granite and plants). No "before" photos are required because CVWD will map the property prior to approval.

8. What if I can’t e-mail my sketch or photo?

If you compress your file size to less than 5 megabytes, it will allow you to submit your application electronically online. Otherwise, you can print out your application, fill it out and either hand-deliver to our offices, fax it or mail it.

9. How much does a typical conversion cost?

Conversion costs vary depending on the design and other factors. Moderate estimates can range from $3- $6 per square foot of landscape.

10. What is required in the new landscape?

The finished landscape should include desert landscaping with four to five desert-friendly drought tolerant plants. Turf can be replaced with DG (decomposed granite), artificial turf, or rock. Turf cannot be replaced with all cement or jet black rock.

11. Can I just put down rock or pavers in place of the grass?

To qualify for a rebate, you must have artificial turf or a desert landscape scene with drought tolerant plants irrigated on a drip system. The goal is to help promote beautiful alternatives to turf grass.

12. Can I receive credit for replacing my lawn with artificial turf?

Artificial turf is acceptable but make sure that all work completed by or on behalf of the residential property owner, HOA, or commercial property owner conforms with all rules and regulations of all governing bodies and agencies having jurisdiction over the work, including but not limited to the HOA, city, county, and CVWD.

13. Can I install concrete patios, curbing, walkways, and driveways?

CVWD will not provide turf rebates for putting in a concrete patio, curbing, walkways or an extension to a driveway.

14. I don’t know anything about landscaping. Can someone from CVWD assist me?

At your request, CVWD will schedule a visit to offer assistance regarding landscaping options.

15. How can I find a good landscaper?

CVWD's website lists the names of landscapers who have completed CVWD water-use efficiency training. Other resources include personal referrals and the Internet.

16. Can I remove my turf and leave it dirt?

The final design cannot be only dirt and instead must include desert landscaping such as plants and rocks.

17. What plants can I use in my water-smart landscape?

A great resource for plant ideas is Lush & Efficient Landscape and Gardening in the Coachella Valley which is available on our website.

18. Why do I need a filter and pressure regulator?

A filter and pressure regulator is an inexpensive device that will prolong the life of your emitters or spray heads.

19. What is mulch and why do you require it?

Mulch is a material that is spread over the top of soil. Mulch will restrict the growth of grass and weeds if you choose this approach.

20. Do I need a weed barrier?

CVWD does not require a weed barrier.

21. Are there any additional requirements if I live in an HOA?

You must submit a written HOA approval of your design to CVWD with your application for it to be considered complete and approved.

22. Do I need a new irrigation controller?

CVWD requires a smart irrigation controller. CVWD will install one of these at no charge to you when we complete your final inspection.

23. What if my HOA requires me to keep grass in my yard?

HOAs are no longer allowed to require grass.

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New Payment Portal (Paymentus) FAQs

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1. I currently use Click2Gov to access my CVWD account information. How will I switch to Paymentus?

You will receive an e-mail from Paymentus Corporation, the new vendor for online payment services.  The e-mail will come from billNotif@paymentus.com and will contain the following information you need:

1. The link to the new customer payment portal;
2. Your user name (which will be the e-mail address you use to log in to Click2Gov or your e-bill notification e-mail address ); and
3. A temporary, one-time use password.

Once logged in with the temporary password, you will need to update your password. The CVWD account(s) currently associated with your Click2Gov profile will be in your Paymentus profile, along with AutoPay information, and paperless billing options.  For security purposes, customers will be required to enter any payment methods stored in the wallet feature.

2. When will this change take place?

CVWD plans to switch to Paymentus on July 25, 2017.

3. What services will be provided by CVWD’s new online payment service?

CVWD’s new service is an all-in-one, user-friendly system providing a number of convenient services. CVWD will offer secured payments through the Paymentus payment portal using: Visa, Mastercard, Discover, American Express, and eCheck as well as the following services:

1. AutoPay
2. Pay by text
3. Pay by phone
4. Stored Payments methods
5. Paperless billing via email and text
6. Copies of bills and payment history
7. One time payments without logging in

4. I am currently on e-billing. Will I continue to receive e-bills?

Yes.  The main e-mail address on each account receiving e-bills currently will continue to receive e-bills. During the transition period, you will receive e-bills from the new service (Paymentus) and the outgoing service (Click2Gov) to ensure you are receiving their bills from the new system.

5. What are the charges to use this service?

Customers do not pay a fee to use this service. The system is free. While many utilities have contracts that permit the credit card processor to charge up to $3.95 per credit card transaction, CVWD will absorb the cost and has negotiated a far lower rate that will save our customers over $300,000 annually in credit card transaction fees.

6. Will I still get the information that used to come with my paper bill?

Yes. A duplicate of your bill in PDF format, including bill inserts, is available as part of your account profile.

7. Is my personal data secure?

Yes. Data and credit card information are secured with full Payment Card Industry (PCI) data security. Your credit card information is not stored by CVWD or accessible by our staff.

8. Why is CVWD making this change?

CVWD is pleased to offer our customers an easier way to pay bills and manage your account as part of our ongoing efforts to provide excellent customer service. Many customers have expressed a desire for a new payment portal that includes a more user friendly format, online copies of bills, cleaner e-bill messages, and improved e-billing options. This new service meets those needs.

9. How do I get additional information?

For additional information, or if you have any questions, please e-mail CustomerService@cvwd.org or call our Customer Service Department at (760) 391-9600 Monday – Friday from 8:00 a.m. to 5:00 p.m.

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Non-Functional Turf

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1. 1. What are the Demand Reduction actions adopted by CVWD and when do they go into effect?

Level 2 mandatory demand reduction actions include, but are not limited to:

• Spray irrigation is prohibited during daylight hours;
• CVWD discourages overseeding;
• Water waste patrols will be increased;
• Restaurants can serve water only on request; and
• CVWD expanded the turf conversion rebate from $2 to $3.

The demand reduction actions went into effect when the Board of Directors adopted Resolution 2022-27 on June 14, 2022. To review all demand reduction actions in effect, please visit CVWD’s “Drought Updates” page.

2. 2. What is Non-Functional Turf?

The State’s emergency regulation defines “Non-functional Turf” as:

“[T]urf that is solely ornamental and not regularly used for human recreational purposes or for civic or community events. Non-functional turf does not include sports fields and turf that is regularly used for human recreational purposes or for civic or community events.”

3. 3. Who does the prohibition apply to?

The State’s emergency regulation prohibits the use of potable water to irrigate non-functional turf only at CII sites. The state’s emergency regulation defines CII as:

“[C]ommercial water users, industrial water users, and institutional water users as respectively defined in Water Code, section 10608.12, subdivisions (e), (i), and (j), and includes homeowner’s associations, common interest developments, community service organizations, and other similar entities but does not include the residences of these entities’ members or separate interests.”

4. 4. Does the prohibition apply to residential properties?

No, per the State’s definition of CII, the prohibition does not apply to residential properties and residential customers may continue to irrigate turf, subject to CVWD’s demand reduction actions in effect. This prohibition does not include residential properties within a homeowner’s association.

5. 5. If the prohibition only applies to potable water, what is potable water?

The prohibition only applies to CVWD customers that receive potable water through the domestic water system. Therefore, non-functional turf irrigated by private wells, recycled water, or canal water are not impacted by the State’s emergency regulation, or CVWD Resolution 2022-27. However, all customers, regardless of water source, are encouraged to conserve 15% based on their 2020 consumption.

6. 6. Are there exceptions to the non-functional turf irrigation prohibition?

[Yes, the prohibition does not apply to residential lawns, or any turf regularly used for human recreational purposes, such as community spaces, or sports fields and other turf spaces used for recreation or events.] Also, the regulation does not ban the irrigation of trees or other non-turf plantings.

Additionally, turf may be exempt from the prohibition if the owner or manager demonstrates to CVWD that the turf meets two requirements established by the state, that 1) the turf species has a plant factor of 0.3 or less; and 2) the turf is irrigated in a way that uses low levels of water (less than 40% of reference evapotranspiration).

7. 7. May I continue to water trees and other non-turf plantings planted among non-functional turf?

Yes, the emergency regulation allows for the continued irrigation of trees and non-turf plantings even if non-functional turf, such as turf under trees, will receive water. While permitted, CVWD encourages all customers to review irrigation systems and install systems that are efficient and comply with CVWD’s Ordinance 1302.5 Landscape and Irrigation System Design Criteria. Customers may be eligible for rebates to offset a portion of the cost to upgrade irrigation systems.

8. 8. How long is the prohibition in effect?

The emergency regulation is in effect as of June 10, 2022, and will remain in effect for one year, unless the State Water Resources Board modifies it, readopts it, or ends it before then.

9. 9. Does the prohibition apply to HOAs?

Yes, but only to non-functional turf on property that the HOA owns, not residences. An individual homeowner’s property is considered residential, whereas property owned and maintained by an HOA is considered the same as landscapes owned and maintained by CII. Therefore, the prohibition does not prevent homeowners from irrigating turf; it prohibits the irrigation of non-functional turf (with potable water) on property the HOA owns. However, the prohibition does not apply to turf that is regularly used for recreation and community activities.

10. 10. Who decides if turf owned by the HOA is functional?

An HOA should review areas of turf that it maintains, consult with residents, and determine whether the turf is functional or not. CVWD may defer to the HOA’s determinations; however, CVWD retains the authority to enforce the irrigation ban if there is a documented violation. HOAs are encouraged to contact CVWD to request assistance with a site assessment.

11. 11. Where can I report water waste violations?

You can report water waste violations directly to CVWD online using CVWD’s water waste form found cvwd.org/waterwaste. You may also report violations to the State Water Resources Control Board at SaveWater.CA.gov.

12. 12. What action(s) is CVWD authorized to take to enforce the prohibition?

CVWD may enforce the prohibition by issuing warning letters or conservation orders, and imposing fines (up to $500 per day) for noncompliance.

13. 13. Who will enforce the prohibition of irrigating non-functional turf?

CVWD will communicate the prohibition to affected customers. The state emergency regulation makes violations of the prohibition an infraction, which CVWD is authorized to enforce. In addition, anyone may report water waste, including irrigation of non-functional turf on a commercial, industrial, or institutional property to the State Water Resources Control Board at SaveWater.CA.gov. The SWRCB may use its enforcement authority to respond to violations of the emergency regulation.

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Preguntas frecuentes acerca del suministro del agua y COVID-19

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1. ¿Puede COVID-19 (coronavirus) entrar en mi agua potable?

La nueva enfermedad coronavirus, COVID-19, no representa una amenaza a la seguridad del agua para beber. Según los Centros de Control y Prevención de Enfermedades, COVID-19 se transmite de persona a persona, no por medio del agua.

CVWD entrega a sus clientes agua subterránea filtrada de forma natural que proviene de pozos profundos instalados (perforados) en acuíferos locales. Como medida preventiva desinfectante al agua potable se le agrega cloro, que se utiliza para matar virus incluyendo el coronavirus al igual que bacteria y otros patógenos.

Empleados de CVWD continuamente monitorizan los sistemas de agua públicos y recogen muestras que son analizadas en el laboratorio de CVWD, el cual está certificado por el estado, para asegurar que el agua del grifo cumpla o supere todas las normas estales y federales del agua potable.

2. ¿Si COVID-19 se propaga puede CVWD continuar tratando y entregando agua?

Para proveer el servicio de agua seguro y fiable a sus clientes, CVWD mantiene un extenso sistema de reservorios, plantas de tratamiento de agua, y tuberías. El sistema incluye múltiples capas de redundancia para asegurar la continua entrega, incluso durante una interrupción.

CVWD cuenta con un equipo de respuesta de emergencia y existentes protocolos para situaciones tal como lo es una pandemia. Un grupo de trabajo especial también se reúne periódicamente para analizar el estado de preparación y tácticas de protocolo.

Además, CVWD ha tomado varias medidas para proteger la salud de sus empleados reduciendo la posible exposición al minino para evitar repercusiones generalizadas a nuestra fuerza laboral.

Por último, el grupo de trabajo especial se ha cerciorado que exista el equipo de respaldo, suministros esenciales, y químicos para tratamiento en el evento de una interrupción en la cadena de suministros de estos artículos.

3. ¿Necesito almacenar agua embotellada?

Queremos asegurarle que el agua del grifo es segura para beber y fiable. No hay razón alguna para creer que COVID-19 tendrá algún impacto en el suministro del agua local.

Una de las principales maneras para minimizar la propagación de esta enfermedad es la práctica del distanciamiento social y reducir las salidas innecesarias. Se le anima al público que permanezca en casa, y evite la compra por pánico y el almacenamiento de agua embotellada. El agua potable de CVWD continúa siendo de alta calidad y disponible.

4. ¿Necesito instalar un filtro para el agua?

El agua para beber que CVWD provee cumple con todas la normas federales y estatales de calidad del agua. Los filtros pueden cambiar el sabor del agua del grifo, pero no son necesarios.

Tenga cuidado con cualquier vendedor(a) que pretenda decir que fue enviado por CVWD para analizar su agua. CVWD nunca enviará un vendedor a su hogar. También sea cauteloso con aquellos que analicen su agua y afirmen que la calidad del agua no es segura.

5. ¿Continúan abiertas las oficinas de CVWD?

Las oficinas de CVWD están cerradas al público por las recomendaciones de salud pública, pero continuamos trabajando para servir a nuestros clientes por internet y por teléfono.

Le urgimos a los clientes a que manejen sus cuentas en nuestro sitio web ya que la mayoría de las necesidades de servicio pueden llevarse a cabo en línea o llamando al (760) 391-9600. También le pedimos todos aquellos que estén en negocios con CVWD que lo hagan por teléfono, correo electrónico o en línea en www.cvwd.org.

6. ¿Seré multado por el incremento en el consumo del agua dentro de la vivienda?

CVWD asigna una cantidad razonable de agua que se basa en la necesidad de cada uno de los clientes, y no multa a los clientes por el uso del agua.

Los presupuestos del agua residenciales incluyen un presupuesto para dentro de la casa, y un presupuesto para afuera de la casa. El presupuesto mensual para dentro de la casa (Tarifa 1) para los clientes de CVWD es aproximadamente 6,000 galones de agua por vivienda, lo que equivale a 50 galones de agua por persona; por día, para una familia de cuatro.

Si más de cuatro personas viven en su vivienda, los clientes pueden pedir un mayor presupuesto para dentro de la casa. Llamando al 760-391-9600.

El presupuesto para afuera de la casa (Tarifa 2) son calculados individualmente para todos los clientes residenciales y de paisajes grandes.

Conozca más acerca de las tarifas de CVWD.

7. ¿Cómo puedo ser más eficiente con el uso del agua en el hogar?

Adentro

•    Únicamente utilice la lavadora de ropa y la de trastes cuando estén llenas.

•    Cierre la llave del agua mientras se cepilla los dientes o si le es posible mientras se lava las manos.

•    Revise sus llaves e inodoros por escapes y repárelos.

•    Reduzca el flujo de agua de la llave a la mitad instalando un económico dispositivo de aireación. Puede comprar aireadores en ferreterías locales. También puede conservar agua reduciendo la presión del agua. Para reducir la presión del agua puede cerrar un poco la válvula de suministro de agua de la llave que se encuentra debajo del fregadero.

•    Acorte sus duchas por unos minutos o instale una cabecilla de consumo de agua eficiente en la regadera.

•    En vez de que deje la comida debajo del chorro de agua para descongelarla, mejor descongélela dentro del refrigerador.

A fuera

•    Ajuste los aspersores según la temporada. Utilice nuestra guía de riego para ver los tiempos de riego recomendados.

•    Utilice la escoba en lugar de utilizar la manguera del jardín para limpiar patios, banquetas, y cocheras en acuerdo a la ley estatal. Una típica manguera de jardín de 5/8” puede utilizar de 12 a 15 galones por minuto.

•    De acuerdo con la ley del Estado, mantenga sus aspersores apagados por aproximadamente 2 a 3 días después de considerable lluvia o aguacero.

•    Para evitar la pérdida de agua por evaporación, riegue temprano por la mañana o por la tarde, especialmente durante el clima de temperaturas más altas.

•    Apague los aspersores en días ventosos para evitar el desperdicio de agua. El soplo del viento retira el agua de la planta y causa que se evapore más rápidamente.

•    Remueva las yerbas antes de que le roben valiosa humedad y nutrientes que deben ir a sus plantas.

•    Use mantillo (mulch) para ayudar a que las plantas retengan agua; Mejora la eficiencia de agua creando insolación a la tierra, mejora su estructura, restringe el crecimiento de yerbas, evita endurecimiento de tierra, y reduce la necesidad de cultivo. Los mantillos (mulches) están formados de materias orgánicas tales como cortezas de árboles molidos, aserrín de secoyas y compost.

•    Ajuste su cortadora de césped para que corte más alto, el césped largo retiene la tierra húmeda por más largo tiempo. 

8. ¿Dónde puedo saber más acerca del COVID-19 y el agua?

EPA: “Los americanos pueden continuar usando y bebiendo agua del grifo como siempre.”: Por EPA (por La Agencia de Protección Ambiental).” www.epa.gov

CDC: “El virus COVID-19 no ha sido detectado en el agua para beber. Métodos de tratamiento de agua convencionales que utilizan filtración y desinfección, tales como la mayoría de los sistemas del agua municipales deben remover o inactivar el virus que causa COVID-19.”: Por CVC (por Centros para el Control y Prevención de Enfermedades). Conozca más en  www.cdc.gov

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Rate Changes

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1. Why is CVWD proposing to raise rates?

CVWD is proposing rate increases and changes to the rate structure that are fair, reflect the true cost of service and promote financial stability. This takes into consideration reduced revenue and increased costs, including the largest capital improvement project in District history.

2. Is CVWD planning to raise rates for the next five years?

CVWD is proposing five-year plan that includes rate increases and changes to the rate structure that are fair, reflect the true cost of service and promote financial stability. This takes into consideration projected cost increases over the next five years. The future proposed rates will need to be re-evaluated and approved each year by the Board of Directors, following additional public input, before going into effect.

3. How is my money spent?

CVWD is a government agency legally required to limit rates only to what is needed to provide water-related services. Domestic rates fund the operation and maintenance of the domestic water system, which includes pumping, testing, treating and delivering reliable, high quality drinking water. It also includes the operation and maintenance of nearly 100 wells and 2,000 miles of pipes, a robust conservation program and administrative costs.

4. When would the new rates go into effect?

If the Board of Directors approves the changes, the new rates and rate structure will go into effect July 1, 2016. The long-term plan outlines five years of increases to accommodate increased costs, but those proposed rates will need to be re-evaluated and approved each year by the Board of Directors following additional public input.

5. Didn’t CVWD just increase rates last year with the drought penalties

CVWD has not increased its domestic water rates since 2010. The drought penalties that went into effect in 2015 are a temporary tool to encourage additional conservation and help fund conservation programs. Only 25% of our customers pay a drought penalty, on average, and anyone can avoid them by reducing water use. CVWD’s Board has stated that drought penalties will go away when the state lifts the conservation mandates.

6. Why is CVWD proposing five years of rate increases?

CVWD is facing two major financial challenges right now. First, short-term mandatory conservation is resulting in reduced revenue and the long-term effect of the drought is likely to result in permanent conservation. This is great news from a water management perspective, but CVWD needs to find ways to meet the same level of service in providing high quality water with less revenue.

In addition, CVWD is facing an estimated $250 million in capital costs associated with the state’s new chromium-6 drinking water standard. CVWD is pursuing low-interest financing (State’s Drinking Water State Revolving Fund) to help keep costs and rates as low as possible. Successfully obtaining this type of financing requires a long-term revenue plan. Although the long-term plan outlines five years of increases, those proposed rates will need to be re-evaluated and approved each year by the Board of Directors following additional public input.

7. How will this impact my bill?

Residential customers, businesses and large irrigation customers will be impacted differently. A typical homeowner use uses 20 CCF of water and meet their water budget will see their monthly water bill increase by approximately $6, under the proposed changes.

8. How can I provide input?

CVWD welcomes participation and input throughout the process as the Board of Directors considers the proposed rate increases and changes to the rate structure. You are welcome to attend any public meeting of the Board of Directors or several public workshops to provide input.

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Replenishment Assessment Charge

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1. What is the purpose of the RAC?

CVWD has served as a steward of the Coachella Valley’s groundwater resources for more than 100 years. Ensuring that a reliable supply of water is available for the Valley’s future families and businesses is a cornerstone of the CVWD’s mission to the communities it serves.

The Replenishment Assessment Charge, or RAC, is a key component of the Indio Subbasin Water Management Plan Update and Mission Creek Water Management Plan Update, blueprints for ensuring there is a reliable and sustainable long-term supply of high quality water for the Coachella Valley. The RAC generates revenue from large groundwater producers, such as water agencies, golf courses, and agriculture to fund the replenishment of groundwater with imported water. The RAC also funds important projects and programs to protect and conserve groundwater supplies and reduce groundwater pumping. This includes the expansion of the canal water delivery system to reduce or eliminate groundwater pumping for non-potable uses like agricultural, golf course, and landscape irrigation.

2. Why is it important to replenish the aquifer?

For many years, the amount of water used from the aquifer has exceeded the natural replenishment of the aquifer. This imbalance caused an “overdraft” of the Coachella Valley groundwater basin. Overdrafting a groundwater basin causes water levels to drop and can have serious consequences, including increased pumping costs for all water users, land subsidence and water quality issues. The 2022 Indio Subbasin Water Management Plan Update and Mission Creek Water Management Plan Update guide CVWD in its efforts to eliminate overdraft and comply with the Sustainable Groundwater Management Act (SGMA). Replenishing the aquifer with imported water is a critical means for achieving this.

3. Who pays the RAC?

RAC payers are those entities that use a well or multiple wells that collectively pump more than 25 acre-feet of water from the aquifer in any year. This is the equivalent of 8,146,275 gallons of water in any year.

Examples of RAC payers include public water system purveyors including the Coachella Valley Water District, and entities that own, lease or operate farms, nurseries, golf courses or large irrigated areas (about 5 acres) where their wells produce more than 25 acre-feet of groundwater in any year.

4. If I don’t use this amount of water, how does this apply to me?

If you don’t have a private well, or you pump 25-acre feet or less of water from the aquifer in a year, you don’t pay the RAC. You would be required to pay the RAC in the future if you begin to use a well or other facility to produce that much water.

5. What is the Current RAC?

Within the service boundaries of CVWD there are three Areas of Benefit where RACs are imposed. The district sets a different rate for each Area of Benefit based on the costs of the specific replenishment projects and programs provided in each area.

The RAC is charged on a per acre-foot of pumped groundwater basis. The current RACs in each Area of Benefit are: 

• Mission Creek Subbasin Area of Benefit = $135.52/acre-foot 
• West Whitewater River Subbasin Area of Benefit = $165.37/acre-foot
• East Whitewater River Subbasin Area of Benefit = $72.27/acre-foot

6. What is the reason for the latest increase?

CVWD strives to control costs and make prudent investments to provide the highest level of service and value to our customers. To do so, CVWD maintains a long-range financial plan that is updated on a regular basis to capture all of its costs, identify opportunities for reducing cost increases, and ensure that sufficient revenues are available to provide groundwater replenishment services. The goal is to develop rates that treat customers fairly, reflect the proportional costs of service, and maintain financial stability.

RAC increases reflect rising costs to CVWD of replenishing the aquifer with imported water supplies, including imported water costs and operational and maintenance costs for groundwater replenishment facilities. RAC increases also cover the costs of capital investments for infrastructure that are necessary to replenish the basin and implement source substitution programs that reduce groundwater pumping. In the West Whitewater River Subbasin AOB, this includes the construction of Phase 2 of the Palm Desert Groundwater Replenishment Facility that will allow CVWD to increase the use of Canal water for replenishment. In the East Whitewater River Subbasin AOB, this includes source substitution through a direct connection to the Mid Valley Pipeline and the Oasis In-Lieu Project.