CVWD Announces Improvements to Online Account Access:
CVWD has updated Manage My Account, its online account access portal, to improve navigation and functionality. Customers may now securely store multiple payment options allowing for payments to be made more efficiently. Once Customers add their payment information, they do not have to enter account information each time they make a payment. To enroll in Manage My Account, click here
. For questions regarding Manage My Account, e-mail email@example.com
or call (760) 391-9600 Monday through Friday from 8:00 a.m. to 5:00 p.m.
Manage My Account Online
Manage My Account allows you to make online bill payments, enroll in e-billing, access your account information, such as balance, payment and consumption history, and change your phone number and billing address. Visa, Mastercard, and E-checks are accepted. You can enroll in Manage My Account using your 12-digit account number as soon as your water service account is established.
We recommend using the latest version of Microsoft Internet Explorer to pay your bill.
New Users: Click here to enroll in Manage My Account.
Existing Users: Click here to sign in to Manage My Account.
To view answers to frequently asked questions when using Manage My Account, click here.
For technical assistance with the Manage My Account website, call (760) 391-9601 Monday through Friday from 8 a.m. to 5 p.m.
Banking Website Payment
CVWD accepts payments electronically from customers using online or telephone banking systems. Please include your water account number in your online banking system. The account number is 12 digits in length (please include the dash), with no commas, periods, spaces, or alpha characters. If you verify your account number, and have difficulty issuing your payment electronically, please contact Customer Service at (760) 391-9600 or (800) 262-2651 (Southern California only). Payments must be made through U.S. banks.
Automatic Checking Payment
No more writing checks, buying stamps or standing in line! Your monthly payment can be automatically deducted from your checking account. To submit your request online, please have a scan or photograph of a voided check and click here
to complete the form. If you wish to mail or fax your request, please download the form by clicking here
. Should you have any questions, call Customer Service at (760) 391-9600.
To pay by phone, call the CVWD automated system 24/7 at (760) 391-9600. Customer Service representatives are available Monday through Friday from 8 a.m. to 5 p.m. Visa and Mastercard are accepted. You will be provided a confirmation number when your transaction is completed. This is your receipt of payment; you Do Not need to call CVWD with the confirmation number. You will not be charged a processing fee.
If you are unable to reach the Customer Service Department, you may contact our automated third-party service, Official Payments, at (800) 874-6558. Official Payments charges a processing fee of $3.95 and you will need your water district account number. You will be provided a confirmation number when your transaction is completed. This is your receipt of payment. If using Official Payments to pay a delinquent bill, you must call CVWD during normal business hours and provide the confirmation number prior to the disconnect date to avoid discontinuation of service.
Mail Your Payment
Mail a check, money order, or cashier’s check drawn on a U.S. bank to the address below. Please include the payment stub.
Coachella Valley Water District
Post Office Box 5000
Coachella, CA 92236
In Person Payment
You may pay your water bill at either the Palm Desert Operations Building or Coachella office
Monday thru Friday, 7:30 a.m. to 5 p.m. After-hour drop boxes are available at each entrance 24/7 for your convenience.
Palm Desert Operations
75525 Hovley Lane East
Palm Desert, CA 92260
51501 Tyler Street
Coachella, CA 92236
Water services are billed monthly and are due and payable 15 days after billing date. The bill will become delinquent if not paid within 25 days of the billing date. A late charge of 1.5% per month will be charged on delinquent balances. If you are having difficulty paying your bill, please contact Customer Service to discuss payment arrangements to avoid disconnection of service.
If a delinquency occurs, a turn-off notice will be mailed to the service mailing address at least 10 days prior to turn off. A property owner who authorized a tenant to be billed will also be mailed a courtesy turn-off notice. If payment is not received by the due date stated in the turn-off notice, a $50 delinquency fee will be charged whether or not the actual turn off occurs.
Customer accounts discontinued for nonpayment must pay all outstanding charges in full, including the $50 delinquency fee and the turn-on charge ($100 for same day turn-on), before services will be reinstated. Returned or denied payments will be assessed a $25 service charge.
KNOW YOUR RIGHTS
Please be advised that a tenant has the right to become a customer without being required to pay an owner’s delinquent bill. If you are a current tenant and are in a situation where Water Service may be discontinued and wish to establish an account please contact us at (760) 391-9600. All applicants must meet the CVWD requirements for establishing service. If the current owners account is not delinquent, tenants must have authorization from the property owner in order to establish service.
Request for Account Review (Formerly Contested Charges Process)
For any questions or disputes regarding service or charges, a written request for a billing review must be made within 60 days from the date the bill is rendered. To submit your request online, please click here
. If you wish to mail or fax your request, please download the form by clicking here
PLEASE NOTE: CVWD has a water budget-based tiered rate structure. We recommend that you review information about CVWD’s tiered rate structure prior to starting service.