Manage My Account Online
You can now pay your bills online, review past bills and water use history using our new online account management web site. You will be one of the first Coachella Valley Water District customers to utilize this new account management tool. You can begin the process once you have received your first statement. You will need your 12-digit account number (please include the dash), the amount of the most current statement and the payment due date.
I would like to enroll and start managing my account.
I already enrolled and would like to manage my account.
To view answers to common problems on the new online account management web site click here.
For technical assistance with the new online account management web site, call (760) 391-9601.
For questions unrelated to the new account management tool, call (760) 391-9600.
Banking Website Payment
CVWD can receive payments electronically from customers using online or telephone banking systems. For customers using this method to pay their monthly water bill, it is important that your water account number appear in your online banking provider's system in the same format as it appears on your recent water statement. The account number should be 11 or 12 digits in length, with no commas, periods, spaces, dashes, or alpha characters. An account number in an incorrect format may result in notification from your bank or payment service that they were unable to process your payment request due to an invalid account number.
Payments must be made through U.S. banks.
If you verify your account number is in the correct format, but you continue to have difficulty issuing your payment electronically, please contact Customer Service at (760) 391-9600 or (800) 262-2651 (Southern California only).
Automatic Checking Payment
No more writing checks, buying stamps or standing in line! Your monthly payment can be automatically deducted from your checking account. Download the form here.
Credit Card Payment without a computer
CVWD accepts credit card payments at our CVWD offices or by telephone to Customer Service at (760) 391-9600, Monday thru Friday, 8 a.m. to 5 p.m. If you wish to make a payment during non-regular business hours, feel free to call the same customer service number and use our automated system 24/7. You will not be charged a processing fee.
If for whatever reason you are not able to access our automated system, you may still use our automated third-party service, Official Payments. You can reach them at (800) 874-6558. Be advised that there is a fee of $3.95 for this service and you will need your water district account number handy. When your transaction is completed, you will be provided a confirmation number. This is your receipt of payment. If using the third-party service, you must call CVWD during normal business hours and provide the confirmation number to avoid discontinuation of service. The credit card service will not report the information in the timely manner necessary to address a turn-off notice.
Mail Your Payment
When mailing your payment, please include the payment stub. Payment mailing address:
Coachella Valley Water District
Post Office Box 5000
Coachella, CA 92236
In Person Payment
You may pay your water bill at either the Palm Desert Operations Building or Coachella office.
Monday thru Friday
7:30 a.m. to 5 p.m.
Palm Desert Operations
75525 Hovley Lane East
Palm Desert, CA 92260
Water services are billed monthly and are due and payable 15 days after billing date. The bill will become delinquent if not paid within 25 days from the billing date. A late charge of 1.5% per month will be charged on delinquent balances.
If a delinquency occurs, a turn-off notice will be mailed to the service mailing address at least 10 days prior to turn off. If the property owner has authorized a tenant to be billed, a courtesy turn-off notice will also be mailed to the property owner. If a payment has not posted to the account by the due date stated in the delinquency notice and a work order is generated to turn off water, a $50 delinquency fee will be charged to the account. This fee is charged whether or not the actual turn off occurs.
If services are discontinued for nonpayment, all outstanding charges must be paid in full, including the delinquency fee and the turn-on charge, before services will be reinstated. Returned or denied payments will be assessed a $30 service charge.
For any questions or disputes regarding service or charges, a written request for a billing review must be made within 30 days from the date the bill is rendered, stating the reason for the review.
To contest charges or other actions simply fill out a contested charges form and mail, fax or hand deliver it to Coachella Valley Water District.
PLEASE NOTE: CVWD has a water budget-based tiered rate structure. We recommend that you review information about CVWD’s tiered rate structure prior to starting service.