Utility Bill Assistance
Several programs are available for Coachella Valley residents that may help due to economic hardship.
CVWD has partnered with United Way to create the Help2Others Customer Assistance Program to help eligible customers pay their water bill.
How does the program work?
Eligible residential customers can receive a $150 credit on their water bill once in a 12 month period. Customers must reapply for subsequent years. The Customer Assistance Program is managed by Inland SoCal United Way, who screens eligible customers and provides them with assistance in paying a past due water bill.
Help2Others Assistance Program — Inland SoCal United Way (inlandsocaluw.org) for more information.
- Digital Application - Online Water Application
- Phone - (760) 323-2731, extension 1200
- Email - firstname.lastname@example.org
Low Income Household Water Assistance Program
The Low Income Household Water Assistance Program (LIHWAP) is administered by the Community Action Partnership of Riverside County. It is a temporary emergency program to help low-income families with assistance on past due water and sewer bills - up to $15,000. Additionally, water customers without a balance may receive $200 to $371, depending on household size and income. LIHWAP is a grant. You do not have to repay it.
To receive help, you must:
- Be a Riverside County resident.
- Meet the income guidelines.
You will need the following documents to complete your application. Please have them ready before you begin to ensure your application is completed and processed.
- Current water utility bill
- Proof of income (last 4 weeks)
- Copy of the applicant's photo ID and Social Security Card
- Any of the following: U.S. Birth Certificate, U.S. Passport, Permanent Resident Card, Certificate of Naturalization, Social Security Award Letter, or DD214 showing place of birth.
Click here to download the LIHWAP program application.
Inland Southern California United Way
Inland Southern California United Way’s mission is to unite people, ideas and resources to empower our community and improve lives. Among the many services offered are Emergency Rental Assistance, School Tools, Prescription Savings Card, and Crisis Helpline. Find services in Riverside and San Bernadino counties by searching our 211+ database or dialing 2-1-1 to speak with a Community Resource Advisor 24 hours a day 7 days a week.
- Website - Inland SoCal United Way (inlandsocaluw.org)
- 211+ Database - Inland SoCal 211: Serving Riverside & San Bernardino Counties — Inland SoCal United Way (inlandsocaluw.org)
- Phone - 211
Community Action Partnership of Riverside County
Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other. Community Action Partnership of Riverside County offers many Services and Programs, including:
- Water and Electric Utility Assistance
- Volunteer Income Tax Assistance
- Youth Programs
- Tech for Success
- Health and Wellness Resource Fairs
Visit https://capriverside.org for full details.
The following Food Programs are ready to help provide food:
- CalFresh - www.getcalfresh.org (877) 410-8827
- WIC - www.rivhero.com (855) 748-4376
- Senior Meals - www.rcaging.org (800) 510-2020
Free or Reduced Cost Community Resources
Search for community resources and a range of services, including medical, financial, transportation, housing, food, job training, legal help and more.
- Website - www.cvhip.com
Internet Options for Low- and Fixed-Income Households
Having access to reliable internet service is more important than ever, but many plans are expensive for low- and fixed-income customers. Fortunately, you can take advantage of multiple plans and programs to secure low-income internet service or free high-speed internet.