Frequently Asked Questions

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New Payment Portal (Paymentus) FAQs

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  • You will receive an e-mail from Paymentus Corporation, the new vendor for online payment services.  The e-mail will come from billNotif@paymentus.com and will contain the following information you need:

    1. The link to the new customer payment portal;
    2. Your user name (which will be the e-mail address you use to log in to Click2Gov or your e-bill notification e-mail address ); and
    3. A temporary, one-time use password.

    Once logged in with the temporary password, you will need to update your password. The CVWD account(s) currently associated with your Click2Gov profile will be in your Paymentus profile, along with AutoPay information, and paperless billing options.  For security purposes, customers will be required to enter any payment methods stored in the wallet feature.

    New Payment Portal (Paymentus) FAQs

  • CVWD plans to switch to Paymentus on July 25, 2017.
    New Payment Portal (Paymentus) FAQs

  • CVWD’s new service is an all-in-one, user-friendly system providing a number of convenient services. CVWD will offer secured payments through the Paymentus payment portal using: Visa, Mastercard, Discover, American Express, and eCheck as well as the following services:

    1. AutoPay
    2. Pay by text
    3. Pay by phone
    4. Stored Payments methods
    5. Paperless billing via email and text
    6. Copies of bills and payment history
    7. One time payments without logging in
    New Payment Portal (Paymentus) FAQs

  • Yes.  The main e-mail address on each account receiving e-bills currently will continue to receive e-bills. During the transition period, you will receive e-bills from the new service (Paymentus) and the outgoing service (Click2Gov) to ensure you are receiving their bills from the new system.
    New Payment Portal (Paymentus) FAQs

  • Customers do not pay a fee to use this service. The system is free. While many utilities have contracts that permit the credit card processor to charge up to $3.95 per credit card transaction, CVWD will absorb the cost and has negotiated a far lower rate that will save our customers over $300,000 annually in credit card transaction fees.
    New Payment Portal (Paymentus) FAQs

  • Yes. A duplicate of your bill in PDF format, including bill inserts, is available as part of your account profile.
    New Payment Portal (Paymentus) FAQs

  • Yes. Data and credit card information are secured with full Payment Card Industry (PCI) data security. Your credit card information is not stored by CVWD or accessible by our staff.
    New Payment Portal (Paymentus) FAQs

  • CVWD is pleased to offer our customers an easier way to pay bills and manage your account as part of our ongoing efforts to provide excellent customer service. Many customers have expressed a desire for a new payment portal that includes a more user friendly format, online copies of bills, cleaner e-bill messages, and improved e-billing options. This new service meets those needs.

    New Payment Portal (Paymentus) FAQs

  • For additional information, or if you have any questions, please e-mail CustomerService@cvwd.org or call our Customer Service Department at (760) 391-9600 Monday – Friday from 8:00 a.m. to 5:00 p.m.

    New Payment Portal (Paymentus) FAQs