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Office Hours
Monday thru Friday
8:00 a.m. to 5:00 p.m.

Main Phone
Numbers

Phone (760) 398-2651
Fax (760) 398-3711

Customer Service
Phone (760) 391-9600
Fax (760) 398-3190
Payment Address
P.O. Box 5000
Coachella, CA 92236

Mailing Address
P.O. Box 1058
Coachella, CA 92236

Palm Desert
Operations Building

75525 Hovley Lane East
Palm Desert, CA 92211
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Customer Service - Account Review

  1. Water District

  2. Coachella Valley Water District

    Request for Account Review (WS-99)





  3. Please read and complete the information below to request a review of your account for excessive water consumption.

    Coachella Valley Water District charges for all water that passes through a customer's water meter. If an adjustment is granted, all consumption is recalculated at the Tier 2 base rate. All conditions below must be met before an adjustment is granted. If they are not, it will result in the request being denied.

  4. 1. I have received my bill reflecting high water consumption. (If not, please submit this request after the bill is received.)
    2. This request is being submitted within sixty (60) days of my initial bill reflecting the high consumption.
    3. I took action within thirty (30) days from the first notification to fix excessive water use.
    4. Excessive consumption was not caused by overseeding, refilling a pool, a running water hose, etc.
    5. I understand that before any adjustment is granted, consumption must have returned to normal use.
    6. I understand that I am required to make on time payments to avoid discontinuance of service while my account is under review.
    7. I understand that the account review process may take up to four (4) weeks.

  5. Certification*

  6. Primary Telephone Number*

  7. Secondary Telephone Number Type

  8. I am submitting this request on behalf of a Homeowner's Association or Property Management Company.*

  9. Please choose one:*

  10. Terms & Conditions

    Coachella Valley Water District (CVWD) Domestic Water Rules and Regulations §3.05.D.5 states the following with regard to the Adjustment of Bills for Excessive Consumption.

    §3.05.D.5 - Adjustment of Bills for Excessive Consumption: It is the customer’s responsibility to properly maintain the property’s private plumbing water system, including irrigation systems and water features. A leak in the customer’s water system is the sole responsibility of the customer and the district charges for all water that records and passes through the water meter. If a customer requests the district to review a bill for water service due to excessive consumption, the district may grant an adjustment subject to the conditions below.

    a. Verified Adjustments i. Verified adjustments for high consumption may be granted to customers when there is explained high consumption such as a water leak on the customer’s property. The district, after investigation, shall find all of the following: (A) The meter must be re-read, may be field tested, and verified as accurate. (B) The customer made the request for billing review within 60 days of the first bill date reflecting excessive consumption. (C) Upon notification of excessive water consumption, the customer took prompt action to locate the leak and complete repairs within 30 days. Notification to the customer may take the form of a billing statement, written communication to the customer, a courtesy phone call or a notice left at the property. (D) Proof of repair, including copies of repair bills or photographs, is required. (E) The customer did not have a verified adjustment in the previous 12-month period prior to the bill with excessive consumption. ii. All consumption will be recalculated at the Tier 2 base rate. iii. No adjustment shall be made for any period longer than 60 days or for water delivered 30 days after the district notifies the customer of the excessive use. iv. Consumption must have returned to historical use. v. No more than one verified adjustment shall be made for excessive consumption within a rolling 12-month period.

    b. Unverified Adjustments i. Unverified adjustments for high consumption may be granted to customers when there is unexplained high consumption on the customer’s property. The district, after investigation, shall find all of the following: (A) The meter must be re-read, may be field tested, and verified as accurate. (B) Upon notification of excessive water consumption, the customer took prompt action to locate the possible cause of the excessive consumption within 30 days. Notification to the customer may take the form of a billing statement, written communication to the customer, a courtesy phone call or a notice left at the property. (C) The customer did not have an unverified adjustment in the previous five-year period or a verified adjustment in the previous 12 months prior to the current bill with excessive consumption. ii. All consumption will be recalculated at the Tier 2 base rate. iii. No adjustment shall be made for any period longer than 60 days. iv. Consumption must have returned to historical use. v. No more than one unverified adjustment shall be made for excessive consumption within a rolling five-year period. (Ord. 1399.12 § 6-2, 2017)

  11. COACHELLA VALLEY WATER DISTRICT
    Post Office Box 1058
    Coachella, California 92236
    (760) 391-9600
    (760) 398-3190 - fax
    CustomerService@cvwd.org

    rev 6/2020

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