Coachella Valley Water District California Homepage
Search

Form Center

By signing in or creating an account, some fields will auto-populate with your information.

Customer Service - Add Application to an Existing Account

  1. CVWD logo
  2. Coachella Valley Water District

    Add Application to an Existing Account


  3. Add Application

    Thank you for being a long-time Coachella Valley Water District customer.

     

    In an effort to keep our records current and accurate, we are requesting you to complete a short application for your Coachella Valley Water District account. Updating the account holder information ensures we can provide you with timely notification of any water-related issues or emergencies. Please complete the form, even if your information has not changed. 

     

    This process is free and does not affect your billing.  We do not require personal information such as social security or driver's license numbers, and we do not sell your contact information.

  4. I am:*
  5. The property is a:*
  6. Service is for:*
  7. Primary Telephone Number Type*
  8. Secondary Telephone Number Type
  9. Landlord Type*
  10. Person authorized to access your account information and act on your behalf. Please input "None" if no one is authorized.

  11. Authorization for Tenants to Establish Service*

    As the Property Owner, do you authorize current and future tenant(s) to establish service in their name?

  12. Affidavit of Ownership

    I / We acknowledge ownership of property located at the service address entered. I declare, under penalty of perjury and possible immediate discontinuance of water service, that I assumed or will assume ownership of said property upon closure of escrow (or through other legal acquisition) on the date I provided in this application. Further, I acknowledge that as the owner of the aforementioned property, I ultimately assume all responsibility for any bills, costs or fees associated with water service, regardless of user or use.

  13. Responsibility for Payment of Water Bills

    Property Owners are responsible for payment of water bills.

    By acknowledging this document, I certify I am the legal landowner or designee of the property identified as the service address above, all information is true and correct, and acknowledge and agree to all terms and conditions set forth below. I assume all responsibility for any bills, costs, loss, damage, penalties, charges, or fees associated with water service regardless of user or use.

    Owners may authorize tenants to establish service in their names; however, responsibility for the account remains with the Property Owner. The District, as a courtesy, may allow the Property Owner to authorize a Tenant to be billed for service. This courtesy is at the discretion of the District and as such, the District may transfer service from a Tenant back to the Property Owner and refuse to allow future service to be billed to a Tenant. In such circumstances, the Property Owner will receive all billing statements. CVWD may require Property Owners to pay any outstanding balances prior to a new Tenant establishing service. Upon termination of the tenant’s account, the account will automatically revert to the owner’s name.

    I understand all bills are due and payable within 15 days of billing. Bills not paid within 25 days of billing are assessed a 1.5% Late Charge. Bills not paid within 40 days of billing are assessed a $25 Delinquency Fee.

  14. Responsibility for Payment of Water Bills

    By acknowledging this document, I certify I am the authorized tenant of the property identified at the service address above, all information is true and correct, and I acknowledge and agree to all terms and conditions set forth below. Upon termination of my account, the account will automatically revert to the owner's name. I understand all bills are due and payable within 15 days of billing. Bills not paid within 25 days of billing are assessed at 1.5% Late Charge. Bills not paid within 40 days of billing are assessed a $25 Delinquency Fee. The District may transfer service from a Tenant back to the Property Owner and refuse to allow future service to be billed to a Tenant. In such circumstances, the Property Owner will receive all billing statements.

  15. Terms & Conditions

    CVWD owns, operates, and maintains the portion of the line from the water main to the outlet of the gate valve on the downstream side of the meter, check valve or backflow prevention device (Service Connection). Customer is responsible for the remaining portion of the line to the property being served (Customer Service Line). The Customer Service Line includes separate domestic water and fire sprinkler systems.

    Customer acknowledges that CVWD will provide a single Service Connection to Customer’s property identified in this application (Property). CVWD may discontinue service to the Property for any reason set forth in the Regulations, including, but not limited to, failure to make payment when due. If CVWD discontinues service, there is no water for the property sprinkler system. Customer assumes all risk of loss and damage to the Property or injury arising out of the termination of service and waives all claims against CVWD, including losses in connection with the loss of property fire sprinkler protection. Customer assumes all risk of loss or damage to personal and real property due to backflow from the fire sprinkler system portion of the Customer Service Line into the domestic portion of the Customer Service Line for any reason whatsoever, including without limitation, any water quality exceedances.

    Customer shall assume the defense of, indemnify and hold harmless CVWD from and against all actions, causes of action, damages, demands, liabilities, costs (including, but not limited to reasonable attorneys’ fees), claims, losses and expenses of every type and description (collectively, Costs) to which it may be subjected resulting from: (A) the design, construction, testing (including inspection to ensure that such system is operational), operation, maintenance, repair and replacement of the property fire sprinkler system located on the Property; (B) the performance of, or the failure of performance of, the residential fire sprinkler system; (C) backflow from the fire sprinkler system portion of the Customer Service Line into the domestic portion of the Customer Service Line for any reason whatsoever, including without limitation, any water quality exceedances; and (D) any death, injury, property damage, accident or casualty caused or claimed to be caused by the discontinuance of service to the Property for any reason set forth in CVWD’s Regulations, including, but not limited to, failure to make payment when due, including any Costs in connection with the loss of the use of the property fire sprinkler system. CVWD shall make all decisions with respect to its representation in any legal proceeding concerning this section.

    Service is subject to the requirements and limitations set forth in the Regulations of the District, as they may be changed from time to time.

  16. COACHELLA VALLEY WATER DISTRICT
    Post Office Box 1058
    Coachella, California 92236
    (760) 391-9600
    CustomerService@cvwd.org

    rev 5/2025

  17. Leave This Blank:

  18. This field is not part of the form submission.

  1. Coachella Valley Water District California Homepage

  2. Save our water - learn more about the California drought

Hours & Phone Numbers

  1. Office Hours
    Monday thru Friday
    8:00 a.m. to 4:00 p.m.

    Main Phone Numbers
    Phone (760) 398-2651

    Customer Service
    Phone (760) 391-9600
    Fax (760) 398-3190
    Contact Us

Addresses & Locations

  1. Payment Address
    P.O. Box 5000
    Coachella, CA 92236

    Mailing Address
    P.O. Box 1058
    Coachella, CA 92236
      
    Office Locations
    Palm Desert Operations Building
    Steve Robbins Administration Building
    Critical Support Services
    Coachella Office 

Government Websites by CivicPlus®
Arrow Left Arrow Right
Slideshow Left Arrow Slideshow Right Arrow