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2. This Customer Experience Survey would be sent to customers who have been turned off for non-payment. Specifically, this survey would be placed on the CVWD website and sent to customers in a link contained in the e-mail generated when the work order is closed restoring service.
4. 1. What tools would assist you in avoiding being turned off for non-payment in the future? Select all that apply.

   1. E-mail Reminder
   2. Payment Extensions via Automated Phone System
   3. Align payment due date with monthly income payments

   1. Text Reminder
   2. Ability to make cash payments at third party stores such as 7-11
   3. Payment Plans or splitting payments

   1. On-line Payment Extension
   2. Low Income Assistance Program
   3. Provide credits for water consumption spikes
6. 2. Do you feel you were timely informed of your account balance?

   1. Yes
   2. No
8. 3. What changes to our delinquency practice do you recommend?
10. 4. How would you rate the courtesy and professionalism of CVWD staff who assisted you?

    1. Excellent
    2. Above Average
    3. Average
    4. Below Average
    5. Poor
12. 5. How would you rate the ease in which your water service was restored?

    1. Excellent
    2. Above Average
    3. Average
    4. Below Average
    5. Poor
14. 6. Additional Comments:
Leave This Blank:


16. 1. Receive an email copy of this form.
17. Email address

    This field is not part of the form submission.

18. Submit

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