New online bill payment system!
CVWD has launched an improved online payment system for customers. The new system, powered by Paymentus Corporation, features more user friendly options including text notifications and copies of previous months’ bills. Customers also have the ability to pay multiple accounts at once.
Please note that the AutoPay feature will continue to work as it does today. No action is needed on your part. To access your account, go to https://ipn2.paymentus.com/cp/cvwd and log in using your email address and the temporary password you should have received in your email.
Once you log in, you will be required to change your password. For your security only the last 4 digits of credit card numbers are displayed. If you have any questions or need assistance during this process, e-mail CustomerService@cvwd.org or call us at 760-391-9600 Monday through Friday from 8:00 a.m. to 5:00 p.m.
- I currently use Click2Gov to access my CVWD account information. How will I switch to Paymentus?
- When will this change take place?
- What services will be provided by CVWD’s new online payment service?
- I am currently on e-billing. Will I continue to receive e-bills?
- What are the charges to use this service?
- Will I still get the information that used to come with my paper bill?
- Is my personal data secure?
- Why is CVWD making this change?
- How do I get additional information?